Available for work
I’m Taylor, and I do Content Design.
I’m a product thinker that writes to align teams, deliver value, and support systems at scale.
About Me
I believe good products feel effortless not by accident, but because the right words and structures are doing quiet, intentional work underneath.
That kind of clarity doesn’t come just from wordsmithing. It comes from the systems around the content — the way a product team operates, the taxonomies and information architecture that hold meaning together, and the interaction patterns that guide people through complexity. I think and work in terms of those systems, and it’s how I’ve delivered value for over a decade.
I don’t guess at what might work; I watch what does. My practice is built on testing, listening, and refining until every interaction — with a user, a teammate, or an AI system — actually supports the behaviour we’re trying to enable.
10+
Years of Experience
100+
Happy Clients
50+
Projects Completed
Available for:
01
Consulting
Strategic guidance to help you navigate digital challenges.
02
Contracts
I’m a free agent resource, ready to support your team.
03
Full-time work
Need someone for the long-haul? Let’s talk.
Portfolio
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Canada Post’s Virtual Assistant team brought me in as a writer, but the real issue was inaccessible, unstructured content. I reframed the work as enterprise content strategy, moving key information out of outdated documents and onto indexable pages. This approach improved the VA, boosted SEO, and delivered value across multiple business units.
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Tasked with diagnosing a failing Help Centre, I uncovered deep issues in governance, ownership, and content quality. I led a data‑driven strategy to rebuild it through prioritization models, a scalable backlog, and improved IA. The solution was strong, but organizational constraints blocked execution. This case study explores both the insight and the impasse.
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Medavie Blue Cross hired me as their first Content Designer during a major digital transformation. I helped build a five‑person team, created the Writers Room community of practice, and implemented tools that unified content across the organization. This case study shows how I established scalable systems and elevated content design inside a legacy enterprise.
Get in Touch
Have a project in mind or just want to say hello? I’d love to hear from you.